Social Media and Ethical Challenges – MRD Training & Consulting Inc.

Social media is everywhere, and it can challenge your ethical decisions. Workplace social media ethics calls for the involvement of both management and workers in maintaining proper social media use. Join us while we discuss social media and ethics and the challenges you may face while posting, networking and marketing both yourself and your organization on social media. Focus is on the insurance industry.

Accreditation: 1 Hour

AB: General and Adjusters AIC#68596

To register: MRD – SMEC

Conflict of Interest - MRD Training & Consulting Inc.

Conflicts of interest occur when your own personal interests might be seen to conflict with those of the company or compromise your ability to make good business decisions. But would you recognize when a conflict occurs and know what to do if it does? Conflicts of interest are not as black and white as one may think and that is why they are conflicts.

Join us as we explore the challenge of conflicts of interest with a review of scenarios to better help you navigate through these times. This course is optimized for individuals in the insurance industry.

Accreditation: 1 Hour

AB: 70631

To register: MRD - CoI

Listening to Understand Not To Respond -MRD Training & Consulting Inc.

Have you ever been accused of not listening? It’s a common complaint, one that many of us can relate to. But did you know that there’s a difference between hearing and truly listening? It’s true! Good listening skills are not innate; they are habits that we develop over time. And the impact of these habits can be far-reaching, affecting our relationships and careers.

In our fast-paced world, where distractions abound, being a good listener is more important than ever. It can earn you respect, appreciation, and help you build stronger relationships in both your personal and professional life. But how can you become a better listener? That’s where our course comes in.

Our course goes beyond the basics of listening. It delves into the different types of listeners and helps you identify your own listening style. Understanding your listening habits is the first step towards improvement. This course is optimized for individuals in the insurance industry.

Accreditation: 3 Hours

AB: General and Adjusters #70951

To register: MRD - LUNR

Violence in the Workplace: Recognize the Risk and Take Action – Canadian Centre for Occupational Health and Safety

Develop a clear understanding of what workplace violence is, the consequences of workplace violence and find out what preventive measures can be taken.

Wherever people interact at work there is a potential for violence, regardless of the job. This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is, the consequences of workplace violence and preventive measures that can be taken.

Topics include:

• Defining the scope of workplace violence, including harassment

• Risk factors of workplace violence

• Why workplace violence is an important issue

• How to reduce the risks

• Preventive measures

• What to do when involved in an incident of workplace violence

• Legal responsibilities of employers to prevent workplace violence

Upon completion of this course you will:

• Understand the complexity of workplace violence and harassment

• Identify incidents of workplace violence

• Know what occupations and jobs are at higher risk for violence

• Understand why workplace violence is such an important issue

• Know what to do if you are involved in or witness a violent situation

• Understand what the employer should do, including their legal responsibilities

Average time to complete this course is about one hour.

Target Audience

• This course is designed for frontline supervisors and workers.

To register: CCOHS - VWRRTA

Violence in the Workplace: Establish a Prevention Program – Canadian Centre for Occupational Health and Safety

Learn to develop an effective workplace violence prevention program and take action to reduce the potential for workplace violence.

Workplace violence is a serious issue that affects all business sectors and occupations. It affects the safety and security of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their families and co-workers. It also brings a high cost to employers in terms of public image, increased absenteeism, lost productivity, high employee turnover, and increased insurance/compensation costs.

This course introduces managers, supervisors and employees to the key components of an effective workplace violence prevention program, providing them with knowledge and tools to take action to eliminate or minimize the potential for workplace violence.

Topics include:

• Defining the scope of workplace violence, including harassment

• Employer's Legal Obligations

• Workplace Violence Prevention Policy

• Hazard Assessment

• Preventive Measures

• Reporting and Investigating

• Emergency Response Planning

• Victim Assistance

• Incident Follow-up

• Training and Education

Upon completion of this course you will be able to:

• Understand the complexity of workplace violence and harassment

• Identify the components of a workplace violence prevention policy

• Identify requirements for implementing and maintaining a workplace violence prevention program

• Assess your workplace for violence hazards

• Identify violence prevention measures

• Identify incidents and other forms of workplace violence

• Recognize workplace violence response procedures

Average time to complete this course is about 90 minutes.

Target Audience

• Managers, supervisors and employees involved in the development or implementation of a workplace violence prevention policy.

To register: CCOHS - VWEPP

Dealing with Difficult People - Charity Village

In this informative and comprehensive 3-course series, you will be guided through three steps you need to follow in order to effectively deal with difficult people.

By the end of this course, you will be able to:

• Spot a difficult person

• Recognize common themes in difficult behaviour

• Create the foundation for effective responses to difficult people

• Learn the primary drivers behind the 3 types of difficult people

• Learn the best strategies to address and manage each driver of difficult behaviour

• Appropriately respond to conflict with a difficult person

• Learn how to keep your emotions in check when dealing with a difficult person

To register: Charity Village - DDP

Receiving Feedback with Confidence - Charity Village

Learn how to receive feedback well.

Receiving feedback with confidence and grace can be a challenge, especially when the feedback is constructive. Many of us have a natural tendency to get defensive, justify, explain or even deny the validity of the feedback—even if we need it. Regardless of its validity, the ability to hear, assess and use feedback from others in your workplace is a valuable skill that leads to self-improvement and success.

By the end of this course, you will have learned:

• Why feedback from others is so valuable to receive

• How to avoid feedback “traps” and keep an open mind

• How to respond effectively to misguided feedback

• How to listen to, assess, integrate and use feedback to your advantage in the workplace

To register: Charity Village - RFC

Best Practices for Stress Management and Mindfulness at Work - Charity Village

In this informative, practical course, you will come to understand yourself better. You’ll learn to recognize the stressors that impact your life and how to use mindfulness best practices to lead a more balanced and contented existence.

While we may not be able to change many of the situations in our lives, we can control how we perceive, experience and manage them.

By the end of this course, it will have taught you to:

• Understand stress and its impact on you and your coworkers

• Use mindfulness to noticeably reduce stress in your everyday work life

• Slow down and experience the steps of mindfulness meditation as needed

To register: Charity Village - BPSMMW

Anti-Discrimination, Diversity and Sensitivity at Work - Charity Village

Learn how to be considerate of others and the differences they may be bringing into the workplace. National

To successfully conduct business in today’s diverse global marketplace, we must be particularly mindful of and sensitive to people around us. We need awareness of international religious, racial and cultural differences, local diversity and individual sensitivities in order to recognize the values and contributions of every human being.

By the end of this course, it will have taught you to:

• Understand and demonstrate tolerance and respect for diversity in the workplace

• Become self-aware about your perceptions and behaviour toward others

• Use language that is non-discriminatory

• Use language that is sensitive and respectful to everyone

To register: Charity Village - ADDSW

Decolonizing the Boardroom - Charity Village

The concept of “Decolonizing the Boardroom” involves a critical examination of conventional governance frameworks and an exploration of their historical underpinnings. National

Engaging communities that have historically been marginalized poses a prevalent challenge for numerous organizations. This challenge often stems from the reluctance of a significant portion of these communities to participate. This reluctance is rooted in longstanding disparities and injustices that have become deeply embedded within an organization’s structures due to historical colonial practices.

This process allows us to discern how colonial legacies have significantly influenced these frameworks over time, often sidelining Indigenous perspectives in the decision-making process. Decolonizing the boardroom is an essential endeavour aimed at rectifying these historical wrongs and ensuring that decisions are reached equitably and inclusively.

In this course, we courageously challenge you to reimagine the current colonial systems and structures, and work towards ensuring that all voices are not only heard but genuinely included in their processes.  We encourage you to embark on a profound exploration of why decolonization is essential in the light of equity.   The course equips you with the knowledge, tools, and strategies essential for championing Indigenous perspectives in the boardroom. As Alroy Baker wisely noted, “Indigenous perspective is not just for Indigenous People; it is for everyone because it’s about being a good human.” Throughout this course, you are invited to leave behind the fear of making mistakes, as growth is a journey that welcomes imperfections. We encourage you to adopt a fluid and adaptable approach, recognizing that equity and inclusion are ongoing processes, rather than fixed destinations.

By the end of this course, you will be able to:

• Understand Indigenous Perspectives

• Situate oneself through Positionality

• Demystify “Decolonization” and the understanding of Indigenization

• Step into the shoes of Indigenous voices in the boardroom

• Understand the dimensions of diversity within Indigenous communities across Canada

To register: Charity Village - DB

DEI Best Practices for Nonprofits - Charity Village

Whether you find yourself in the role of a nonprofit leader, a dedicated community advocate, or standing as a beacon for social advancement, this course is designed to equip you with the foundational knowledge of nonprofit Diversity, Equity, and Inclusion (DEI) best practices. National

In the constantly evolving and dynamic landscape of nonprofit organizations today, Diversity, Equity, and Inclusion (DEI) efforts have transcended mere trendy catch phrases and diversity statements.

When done properly, DEI efforts provide fundamental elements that are the cornerstone of a brighter, inclusive and more equitable future. This course will empower you to adeptly address the shifting societal complexity and needs.

This course will provide you with the knowledge, insights, and tools necessary to make meaningful changes. Our program serves as your guide to comprehending, implementing, and advocating for Diversity, Equity, and Inclusion (DEI) in your nonprofit organization. It represents the solution you’ve been seeking, the “Eureka!” moment that will empower you to lead with assurance.

By the end of this course, you will be able to:

• Gain a solid understanding of diversity, equity, and inclusion.

• Explore the different dimensions of diversity, seen and unseen.

• Decipher the evolving DEI nomenclature to align with your organization.

• Uncover the key reasons why nonprofits should prioritize DEI.

• Discover the link between morality, ethics, and DEI.

• Learn to create psychologically and physically safe and brave spaces.

• Understand the meaning of cultural competence and its application.

• How to apply the “hope-action theory” framework to your DEI work.

To register: Charity Village - DEPBPN

Diversity, Sensitivity, and Inclusion Training: Promoting Anti-Discrimination and Equity in the Workplace - Charity Village

To successfully deliver on an organization’s mission and work collaboratively in a nonprofit workplace that is truly inclusive, we must be particularly mindful of and sensitive to the people around us. National

It’s critical to have the knowledge and awareness of global, racial, religious, gender, sexual orientation, cultural differences, local diversity, and individual sensitivities so that we can consistently recognize the values and contributions of every human being.

This important goal can only be achieved through a process of deep self-reflection that leads to personal awareness about the way we have been shaped to see both ourselves and others who are different from us.

This interactive and engaging course will educate you about the individual rights and responsibilities we all have when it comes to anti-discrimination, diversity, sensitivity, and inclusion in the workplace and will set the foundation for creating an inclusive, respectful work culture where every person can rise to their potential.

In this course, you will learn to:

• Understand basic human rights of people in the workplace

• Build knowledge of and demonstrate tolerance and respect for diversity at work

• Become self-aware about your perceptions and behaviour toward others

• Use language that is non-discriminatory, inclusive, sensitive, and respectful to everyone

To register: Charity Village - DSIPADEW

Introduction to Equity, Diversity & Inclusion for Nonprofits - Charity Village

This course will introduce you to the elements of equity, diversity, and inclusion (EDI) and why they are important to your nonprofit organization, to Canada, and to you as an individual.

Canada’s diversity landscape is changing, and nonprofits need to be prepared to change with it. This course is intended to provide basic knowledge on EDI, its application, and provoke thought.

By the end of this course, you will be able to:

• Understand the growing diversity in the marketplace and its implications for nonprofits

• Understand the reasons why equity, diversity and inclusion are important to nonprofits

• Recognize the challenges faced by diverse groups

• Define key concepts of equity, diversity and inclusion

• Understand the steps in moving EDI forward in the workplace

• Demonstrate your knowledge of key concepts and examples of how they are effectively applied

To register: Charity Village - IEDIN

Introduction to Unconscious Bias - Charity Village

This course explores one of the most pervasive barriers to inclusion in the workplace and society – unconscious bias.

You will examine types of bias and their impacts on experiences in life and the workplace. Bias can not be eliminated but it can be managed, so you will learn to identify strategies to increase awareness and mitigate the impact of bias in the workplace.

We explore the sources and mechanics of bias as well as its impact in the workplace. We then provide participants with various strategies that they can use to increase awareness and mitigate the impact of bias in the workplace.By the end of this course, you will be able to:

• Differentiate bias, stereotype, prejudice, and discrimination.

• Evaluate your reliable sources of bias.

• Recognize workplace behaviours and decisions that bias may influence.

• Apply strategies to manage the effects of unconscious bias in the workplace.

• Reflect on your own biases.

To register: Charity Village - IUB

Mini CSS Course - Cultivating Safe Spaces

A perfect starting point for those new to the CSS framework, this introductory mini course covers the basics of emotionally safe spaces. Explore the CSS framework’s Indigenous roots, learn why safety and belonging are critical, and discover your decision-making style using the Four Perspectives Temperament Model.

Who It’s For:
Anyone seeking a quick, accessible introduction to CSS concepts.

To register: CSS – Online Courses

How To Calm Your Child's Stress Response and Emotions – Complex Trauma Resources

Join Dr. Chuck Geddes as he shares how to calm your child's stress and emotional response system.

2 Course Hours (work at your own pace)

Practical skills and tools you'll learn:

• Trauma-informed strategies to help kids heal

• How trauma changes the developmental trajectory of a child

• Why regular parenting strategies don’t work on kids with trauma

• Why your child retreats or explodes and how to calm their stress response system

• How to minimize power-struggles

• Cutting-edge perspectives on medication and trauma

• How to help your child become emotionally regulated

• Practical strategies on the 5-steps of how to emotionally connect with your child. 

• Real parenting questions answered during a live Q&A with Dr. Chuck

To register: Complex Trauma Resources - HCCSRE

Giving and Receiving Healing – Complex Trauma Resources

For caregivers to learn how to provide healing environments for children with trauma. 

Foster parents and other caregivers give from the bottom of their hearts. Often this isn't enough. Complex trauma changes the child’s brain and nervous system (and thus all development). These kids don't respond well to typical parenting.

How do we create an environment of nurturing experiences for these children to heal? Can we move beyond "managing" the challenging emotions and behaviours to “see” and respond to the underlying needs? YES, WE CAN!

7 Course Hours (work at your own pace)

Practical skills and tools you'll learn:

• Why is Complex Trauma Important?

• Module 1: What Are Our Children Carrying?

• Module 2: Body and Stress

• Module 3: Managing Emotions and Stress

• Module 4: Attachment and Relationships

• Module 5: Identity Development

• Module 6: Reframing Challenging Behaviours

• Module 7: Caregiver Wellness

To register: Complex Trauma Resources - GRH

Violence in the Workplace: Awareness – Canadian Centre for Occupational Health and Safety

A short online module to learn about violence in the workplace.

Workplace violence is a serious issue that affects all business sectors and occupations and the safety and security of every employee and employer. This course is offered free of charge by CCOHS to promote the awareness of this very important issue.

Topics include:

• What is workplace violence?

• Behaviours associated with workplace violence

• Sources of violent behaviour in the workplace

• Workplace violence prevention legislation

Upon completion of this course you will know:

• Who is affected by workplace violence

• Workplace violence is an important workplace issue

• The broad definition of workplace violence with respect to the types of behaviours and the source of the behaviour

• The legal obligation of employers have to protect employees from workplace violence

Average time to complete this course is about 15-20 minutes.

Target Audience

• Committee members, managers, supervisors and workers

• Facility managers, human resources managers, senior managers and others with health and safety responsibilities

To register: CCOHS - VWA

Creating Safe and Inclusive Housing Solutions for 2SLGBTQ+ Youth – Homelessness Learning Hub

Explore building inclusive services and supporting transitions to safe, stable and long-term housing for 2SLGBTQ+ youth.

In this training, participants will explore the challenges faced by 2SLGBTQ+ youth navigating homelessness and housing insecurity. These young people encounter unique obstacles throughout their housing journeys, significantly influenced by their identities and circumstances. Discrimination within the housing system, coupled with a lack of tailored services creates significant barriers to safe and affirming housing and services.

The training incorporates active learning to help reinforce key concepts and encourage knowledge retention. Through videos, scenarios, practice exercises and quizzes, participants will learn about the specific realities and experiences of 2SLGBTQ+ youth seeking stable housing.

By the end of this training, participants will be able to:

• Identify specific barriers 2SLGBTQ+ youth face in accessing housing

• Understand the role of supportive relationships in enhancing housing stability

• Develop strategies for creating inclusive housing solutions.

Drawing on research findings and practice examples, participants will explore innovative approaches to promote housing stability. Designed for housing service providers, healthcare professionals working with homeless youth, and community service workers, this course aims to deepen understanding and improve practices.

Enrol in this on-demand training today to become a stronger advocate for 2SLGBTQ+ youth and learn how to promote safe, stable and long-term housing and services.

To register: Homelessness Learning Hub – CSIHS2SLGBTQ+Y

Upstream Canada - Homelessness Learning Hub

The training provides an introduction to the Upstream Canada model, a prevention-focused initiative aimed at preventing youth homelessness and school disengagement through early identification.

Participants will learn how community-based organizations and schools can provide young people and their families and natural supports with individualized, culturally appropriate wraparound support.

The Upstream Canada model is built on the principles of strengthening community partnerships and fostering collaboration to address the risks associated with youth homelessness and school disengagement. As an early intervention, the Upstream Canada model also supports the broader goal of building capacity to prevent and end youth homelessness.

What You Can Expect:

• Learn about early intervention using an evidence-informed assessment tool.

• Explore methods for fostering collaborative partnerships within the community.

• Discover the guiding principles and practices behind successful early intervention initiatives.

Who is this course for?

• Community providers and educators – you want to enhance your understanding of interventions focused on preventing youth homelessness and school disengagement.

• Funders and policymakers – you want to know how community partners, the education sector and governments can work together to address youth homelessness in schools.

This training includes:

• 6 Interactive lessons

• 1 Case study to illustrate practices

• Self-assessment, feedback and reflection activities

• Course certificate upon completion

Participants typically complete this self-paced course in about 2 to 3 hours.

To register: Homelessness Learning Hub - UC