Dealing with Difficult People - Charity Village

Self-Paced TrainingNationalPaid low-cost ($100 and under)
Written By Tanya Camp

In this informative and comprehensive 3-course series, you will be guided through three steps you need to follow in order to effectively deal with difficult people.

By the end of this course, you will be able to:

  • Spot a difficult person

  • Recognize common themes in difficult behaviour

  • Create the foundation for effective responses to difficult people

  • Learn the primary drivers behind the 3 types of difficult people

  • Learn the best strategies to address and manage each driver of difficult behaviour

  • Appropriately respond to conflict with a difficult person

  • Learn how to keep your emotions in check when dealing with a difficult person

To register: Charity Village - DDP

Tanya Camp

I am a graphic designer and website developer with 24+ years of professional experience. My background is in visual communication design with a Bachelor of Fine Arts degree and a diploma in New Media Design from the University of Alberta. My focus includes print design, identity systems, marketing design, user experience, usability, and website design. I enjoy collaborating and developing custom-fit solutions, focusing on highly usable yet visually beautiful deliverables.

https://www.bucketduck.com
Previous

Violence in the Workplace: Establish a Prevention Program – Canadian Centre for Occupational Health and Safety
Next

Working Away From Home: How To Remain Healthy and Resilient - Work Smart. Live Smart.