Mastering Therapeutic Soft Skills: Using Emotional Intelligence to Empower Solution-Focused Conversations – The Family Centre
In this 6-hour workshop, participants will:
Understand their own emotional intelligence
Recognize the difference between problem-solving and solution-building interviewing
Understand the implicit assumptions of both approaches
Learn practical tools and techniques for implementing solution-building conversations
Participants will receive an overview of introductory therapeutic skills, including active listening, validation, normalizing, paraphrasing, empathy, and containment. Additionally, your staff will learn the importance of "soft skills" such as self-reflection, self-awareness, accessibility, authenticity, genuine interest in others, flexibility, and humour.
