De-escalating Customer and Clients – LearnSphere

Live Training
Written By Wesley Jones

In this workshop, participants will learn a simple and effective model for de-escalation, understand the roots of emotional reactions, and develop active listening skills to defuse situations before they escalate further.

Participants will leave with:

  • A clear step-by-step de-escalation plan

  • Helpful phrases and language to use with upset clients or customers

  • A ready-to-use script for handling verbal abuse

  • Strategies for managing threats or violence when de-escalation fails

Perfect for anyone who deals with the public and wants to feel more confident, calm, and in control — no matter what the day brings.

To register: LS – DeCC

Wesley Jones
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