Dealing with Difficult People - Charity Village

In this informative and comprehensive 3-course series, you will be guided through three steps you need to follow in order to effectively deal with difficult people.

By the end of this course, you will be able to:

• Spot a difficult person

• Recognize common themes in difficult behaviour

• Create the foundation for effective responses to difficult people

• Learn the primary drivers behind the 3 types of difficult people

• Learn the best strategies to address and manage each driver of difficult behaviour

• Appropriately respond to conflict with a difficult person

• Learn how to keep your emotions in check when dealing with a difficult person

To register: Charity Village - DDP

Working Away From Home: How To Remain Healthy and Resilient - Work Smart. Live Smart.

Learn how to look after yourself when working away from home. 

In an ideal world all contracts and jobs would be just around the corner from home. Unfortunately that is rarely possible and for some getting to work usually results in an extensive commute and being away for days at a time.

Each module contains the learning resources needed to provide understanding around the challenges, negative behaviours, and choices that can make working away from home difficult, and the positive strategies to maintain a healthy lifestyle, relationships, and outlook.

Working away from home is hard, and if not done properly, can take an immense toll on your health, relationships, and your engagement at work. Understand the challenges, while purposefully taking action to remain healthy and resilient.

To register: WSLS – Working Away

Connection Creates Resiliency - Work Smart. Live Smart.

Learn the importance of having strong social connections in creating resilience.

As life gets busier, we often find that we barely have enough time for ourselves or our families, let alone staying connected with our true friends. Loneliness can set in. Social connections and support are key to building resiliency. Yet, research shows that over the past 20 years we are spending less time with our friends. Lack of social connectedness predicts vulnerability to disease and death above risks associated with physical activity. Lack of social connectedness predicts a higher susceptibility to anxiety and depression. Developing and maintaining positive connections takes effort. Friendships and social connections take time to grow, to build trust and to share common experiences. Research shows that people with strong social ties have reduced stress-levels, and having close work friendships boosted employee satisfaction and overall happiness. 

Connectedness.

This interactive and reflective Social Connection presentation helps you to examine the results of a lack of social connection and support in your life, as well as suggestions for building connection at work and home, based on the S-O-S Principle. This presentation will provide you with an opportunity to focus your goals and examine your life, to garner more connection and support, and buffer yourself through life's challenges with more hope and courage.

To register: WSLS – Connectedness

Create The Balance You Desire And Build The Life You Want - Work Smart. Live Smart.

Learn how to create balance in your life.

"Balance is not measured in days, hours or minutes". Life places many demands on our time and energy and balance can feel like an unrealistic dream. Many of us feel like we are constantly juggling and not often fully engaged in what we are doing. Balance is not a static condition that you can possess and preserve. It is an activity that you continually engage in as you make corrections throughout your life. Balance becomes the harmonious integration of all aspects of your life.

Integration.

This interactive and reflective work life balance presentation helps you to examine the results of a lack of balance in your life, as well as suggestions for living a balanced life based on the S-O-S PrincipleTM. This presentation will provide you with an opportunity to focus your goals and examine your life to bring it into balance using activity management strategies.  These achievable changes will allow you to design the life you wish to lead.

Gain clarity, a sense of direction, and motivation to get what you really want and live according to what really matters in life with contentment, calmness and connection.

To register: WSLS – Balance

Harness Your Energy - Building Your Resiliency: How To Ensure That You Can Bounce And Stay Healthy - Work Smart. Live Smart.

Learn how to bounce back from life’s challenges and become more resilient.

We are most often tired out and worn out. Many of us report that we do not do anything to deal with our stress, mostly because we have very little energy left at the end of the day. Success in our high-pressure, hustle-culture world hinges not just on our knowledge, but also on our ability to recover and remain energized. The key is to understand our natural rhythms and work with them rather than against them in building our resiliency.

You can learn how to bounce.

The way in which we work can cause exhaustion and burnout. For many people, every day stress can build to a level that seems too difficult to handle and can leave us feeling depleted. These reactions can leave us exposed to a variety of illnesses and injuries or can take us away from our life goals.

1 in 5 people will experience a mental health issue at some point in their lifetime.

Resiliency can be learned. With three simple questions, this interactive workshop helps you to choose the most effective strategies that will allow you to bounce back after a stressful situation, minimize your negative stress symptoms and reactions, and take back your life.

Discover how to effectively respond, cope and garner support, so that you can finally focus on living your best life.

To register: WSLS – Resiliency

Post-Traumatic Stress Disorder: Providing Understanding and Support - Work Smart. Live Smart.

Learn how to support the people around you who are struggling with PTSD.

Right after a trauma, almost every survivor will find himself or herself unable to stop thinking about what happened. Stress reactions, such as increased fear, nervousness, jumpiness, upsetting memories, and efforts to avoid reminders, will gradually decrease over time for most people. However, for some, the anxiety and fear begin to take control and negatively impacts their job and relationships. The key is to recognize the impact of the trauma and to rely on appropriate support and treatment.

This interactive eLearning program contains three modules that move you towards insight and understanding around the issues of Post-Traumatic Stress Disorder so that you can provide much needed support and understanding.

To register: WSLS - PTSD

Substance Use and Addictions: Providing Understanding and Support - Work Smart. Live Smart.

Learn how to support the people around you who are struggling with substance use and addictions.

Everyone has days when their ‘head just isn’t in the game’. It could be due to stress from inside or outside work. This is expected from time to time. However, if these days seem to happen more often than not for someone, that could be a sign of substance abuse.

Substance abuse is costly, resulting in reduced productivity and increased absenteeism, which may result in more health-related issues and short and long-term disability claims.

This interactive eLearning program contains three modules that move you towards insight and understanding around the issues of substance use and addictions so that you can provide much needed support and understanding.

To register: WSLS – Substance Use and Addictions

Anxiety Disorders: Providing Understanding And Support - Work Smart. Live Smart.

Learn how to support the people around you who are struggling with anxiety disorders. 

Many of us have times when we cannot shake feelings of regret or worry. At other times we feel like we are doing our best, but it just doesn’t seem good enough. It is normal to feel a bit stressed at work, but when the anxiety begins to control you and keep you from performing your normal activities, it becomes a serious problem. 

For many workers that suffer heightened workplace anxiety, their productivity decreases and they fail to positively engage in their job, which can in return make them even more anxious. The key is to recognize those thoughts and situations that increase anxiety and to receive appropriate treatment. With the right workplace support, this anxiety can be managed, overcome, or worked around.

This interactive eLearning program contains three modules that move you towards insight and understanding around the issues of anxiety and anxiety disorders so that you can provide much needed support and understanding.

To register: WSLS – Anxiety Disorders

Mood Disorders: Providing Understanding and Support - Work Smart. Live Smart

Learn how to support the people around you who are struggling with mood disorders.

Just over one in ten adults will experience Depression, at some point in their life, and often will do so in silence.Individuals experiencing Depression or Bipolar Disorder often feel distant from colleagues, friends and loved ones and find it difficult to be as successful and productive in the workplace as they want to be.

This interactive eLearning program contains four modules that move you towards insight and understanding around the issues of mental health and mood disorders so that you can provide much needed support and understanding.

To register: WSLS – Mood Disorders

Mental Illness: Providing Understanding and Support - Work Smart. Live Smart.

Learn how to support the people around you who are struggling with mental illness. 

One in five adults will experience some form of mental health issue, at some point in their life, and often will do so in silence.Individuals experiencing a mental illness often feel distant from colleagues, friends and loved ones and find it difficult to be as successful and productive in the workplace as they want to be.

This interactive eLearning program contains four modules that move you towards insight and understanding around the issues of mental health and mental illness so that you can provide much needed support and understanding.

To register: WSLS – Mental Illness

Receiving Feedback with Confidence - Charity Village

Learn how to receive feedback well.

Receiving feedback with confidence and grace can be a challenge, especially when the feedback is constructive. Many of us have a natural tendency to get defensive, justify, explain or even deny the validity of the feedback—even if we need it. Regardless of its validity, the ability to hear, assess and use feedback from others in your workplace is a valuable skill that leads to self-improvement and success.

By the end of this course, you will have learned:

• Why feedback from others is so valuable to receive

• How to avoid feedback “traps” and keep an open mind

• How to respond effectively to misguided feedback

• How to listen to, assess, integrate and use feedback to your advantage in the workplace

To register: Charity Village - RFC

Best Practices for Stress Management and Mindfulness at Work - Charity Village

In this informative, practical course, you will come to understand yourself better. You’ll learn to recognize the stressors that impact your life and how to use mindfulness best practices to lead a more balanced and contented existence.

While we may not be able to change many of the situations in our lives, we can control how we perceive, experience and manage them.

By the end of this course, it will have taught you to:

• Understand stress and its impact on you and your coworkers

• Use mindfulness to noticeably reduce stress in your everyday work life

• Slow down and experience the steps of mindfulness meditation as needed

To register: Charity Village - BPSMMW

Anti-Discrimination, Diversity and Sensitivity at Work - Charity Village

Learn how to be considerate of others and the differences they may be bringing into the workplace. National

To successfully conduct business in today’s diverse global marketplace, we must be particularly mindful of and sensitive to people around us. We need awareness of international religious, racial and cultural differences, local diversity and individual sensitivities in order to recognize the values and contributions of every human being.

By the end of this course, it will have taught you to:

• Understand and demonstrate tolerance and respect for diversity in the workplace

• Become self-aware about your perceptions and behaviour toward others

• Use language that is non-discriminatory

• Use language that is sensitive and respectful to everyone

To register: Charity Village - ADDSW

Decolonizing the Boardroom - Charity Village

The concept of “Decolonizing the Boardroom” involves a critical examination of conventional governance frameworks and an exploration of their historical underpinnings. National

Engaging communities that have historically been marginalized poses a prevalent challenge for numerous organizations. This challenge often stems from the reluctance of a significant portion of these communities to participate. This reluctance is rooted in longstanding disparities and injustices that have become deeply embedded within an organization’s structures due to historical colonial practices.

This process allows us to discern how colonial legacies have significantly influenced these frameworks over time, often sidelining Indigenous perspectives in the decision-making process. Decolonizing the boardroom is an essential endeavour aimed at rectifying these historical wrongs and ensuring that decisions are reached equitably and inclusively.

In this course, we courageously challenge you to reimagine the current colonial systems and structures, and work towards ensuring that all voices are not only heard but genuinely included in their processes.  We encourage you to embark on a profound exploration of why decolonization is essential in the light of equity.   The course equips you with the knowledge, tools, and strategies essential for championing Indigenous perspectives in the boardroom. As Alroy Baker wisely noted, “Indigenous perspective is not just for Indigenous People; it is for everyone because it’s about being a good human.” Throughout this course, you are invited to leave behind the fear of making mistakes, as growth is a journey that welcomes imperfections. We encourage you to adopt a fluid and adaptable approach, recognizing that equity and inclusion are ongoing processes, rather than fixed destinations.

By the end of this course, you will be able to:

• Understand Indigenous Perspectives

• Situate oneself through Positionality

• Demystify “Decolonization” and the understanding of Indigenization

• Step into the shoes of Indigenous voices in the boardroom

• Understand the dimensions of diversity within Indigenous communities across Canada

To register: Charity Village - DB

DEI Best Practices for Nonprofits - Charity Village

Whether you find yourself in the role of a nonprofit leader, a dedicated community advocate, or standing as a beacon for social advancement, this course is designed to equip you with the foundational knowledge of nonprofit Diversity, Equity, and Inclusion (DEI) best practices. National

In the constantly evolving and dynamic landscape of nonprofit organizations today, Diversity, Equity, and Inclusion (DEI) efforts have transcended mere trendy catch phrases and diversity statements.

When done properly, DEI efforts provide fundamental elements that are the cornerstone of a brighter, inclusive and more equitable future. This course will empower you to adeptly address the shifting societal complexity and needs.

This course will provide you with the knowledge, insights, and tools necessary to make meaningful changes. Our program serves as your guide to comprehending, implementing, and advocating for Diversity, Equity, and Inclusion (DEI) in your nonprofit organization. It represents the solution you’ve been seeking, the “Eureka!” moment that will empower you to lead with assurance.

By the end of this course, you will be able to:

• Gain a solid understanding of diversity, equity, and inclusion.

• Explore the different dimensions of diversity, seen and unseen.

• Decipher the evolving DEI nomenclature to align with your organization.

• Uncover the key reasons why nonprofits should prioritize DEI.

• Discover the link between morality, ethics, and DEI.

• Learn to create psychologically and physically safe and brave spaces.

• Understand the meaning of cultural competence and its application.

• How to apply the “hope-action theory” framework to your DEI work.

To register: Charity Village - DEPBPN

Diversity, Sensitivity, and Inclusion Training: Promoting Anti-Discrimination and Equity in the Workplace - Charity Village

To successfully deliver on an organization’s mission and work collaboratively in a nonprofit workplace that is truly inclusive, we must be particularly mindful of and sensitive to the people around us. National

It’s critical to have the knowledge and awareness of global, racial, religious, gender, sexual orientation, cultural differences, local diversity, and individual sensitivities so that we can consistently recognize the values and contributions of every human being.

This important goal can only be achieved through a process of deep self-reflection that leads to personal awareness about the way we have been shaped to see both ourselves and others who are different from us.

This interactive and engaging course will educate you about the individual rights and responsibilities we all have when it comes to anti-discrimination, diversity, sensitivity, and inclusion in the workplace and will set the foundation for creating an inclusive, respectful work culture where every person can rise to their potential.

In this course, you will learn to:

• Understand basic human rights of people in the workplace

• Build knowledge of and demonstrate tolerance and respect for diversity at work

• Become self-aware about your perceptions and behaviour toward others

• Use language that is non-discriminatory, inclusive, sensitive, and respectful to everyone

To register: Charity Village - DSIPADEW

Introduction to Equity, Diversity & Inclusion for Nonprofits - Charity Village

This course will introduce you to the elements of equity, diversity, and inclusion (EDI) and why they are important to your nonprofit organization, to Canada, and to you as an individual.

Canada’s diversity landscape is changing, and nonprofits need to be prepared to change with it. This course is intended to provide basic knowledge on EDI, its application, and provoke thought.

By the end of this course, you will be able to:

• Understand the growing diversity in the marketplace and its implications for nonprofits

• Understand the reasons why equity, diversity and inclusion are important to nonprofits

• Recognize the challenges faced by diverse groups

• Define key concepts of equity, diversity and inclusion

• Understand the steps in moving EDI forward in the workplace

• Demonstrate your knowledge of key concepts and examples of how they are effectively applied

To register: Charity Village - IEDIN

Introduction to Unconscious Bias - Charity Village

This course explores one of the most pervasive barriers to inclusion in the workplace and society – unconscious bias.

You will examine types of bias and their impacts on experiences in life and the workplace. Bias can not be eliminated but it can be managed, so you will learn to identify strategies to increase awareness and mitigate the impact of bias in the workplace.

We explore the sources and mechanics of bias as well as its impact in the workplace. We then provide participants with various strategies that they can use to increase awareness and mitigate the impact of bias in the workplace.By the end of this course, you will be able to:

• Differentiate bias, stereotype, prejudice, and discrimination.

• Evaluate your reliable sources of bias.

• Recognize workplace behaviours and decisions that bias may influence.

• Apply strategies to manage the effects of unconscious bias in the workplace.

• Reflect on your own biases.

To register: Charity Village - IUB

How To Calm Your Child's Stress Response and Emotions – Complex Trauma Resources

Join Dr. Chuck Geddes as he shares how to calm your child's stress and emotional response system.

2 Course Hours (work at your own pace)

Practical skills and tools you'll learn:

• Trauma-informed strategies to help kids heal

• How trauma changes the developmental trajectory of a child

• Why regular parenting strategies don’t work on kids with trauma

• Why your child retreats or explodes and how to calm their stress response system

• How to minimize power-struggles

• Cutting-edge perspectives on medication and trauma

• How to help your child become emotionally regulated

• Practical strategies on the 5-steps of how to emotionally connect with your child. 

• Real parenting questions answered during a live Q&A with Dr. Chuck

To register: Complex Trauma Resources - HCCSRE

Giving and Receiving Healing – Complex Trauma Resources

For caregivers to learn how to provide healing environments for children with trauma. 

Foster parents and other caregivers give from the bottom of their hearts. Often this isn't enough. Complex trauma changes the child’s brain and nervous system (and thus all development). These kids don't respond well to typical parenting.

How do we create an environment of nurturing experiences for these children to heal? Can we move beyond "managing" the challenging emotions and behaviours to “see” and respond to the underlying needs? YES, WE CAN!

7 Course Hours (work at your own pace)

Practical skills and tools you'll learn:

• Why is Complex Trauma Important?

• Module 1: What Are Our Children Carrying?

• Module 2: Body and Stress

• Module 3: Managing Emotions and Stress

• Module 4: Attachment and Relationships

• Module 5: Identity Development

• Module 6: Reframing Challenging Behaviours

• Module 7: Caregiver Wellness

To register: Complex Trauma Resources - GRH