Foundations of Community Engagement – Tamarack Institute

Join Tamarack's Lisa Attygalle, Director of Community Engagement, in this online course designed to build a foundation of knowledge and practice for your community engagement work.

Through video lessons, case studies, readings, and activities, you'll dig into the role of community, who should be engaged, community engagement techniques, how to overcome challenges, and how to evaluate your engagement activities.

LESSON ONE: THE ROLE OF COMMUNITY
Before jumping into engagement techniques, we'll go over how the role of the community, and the relationship between community and those doing the engagement work.

LESSON TWO: KNOW YOUR 'WHY'
Good community engagement outcomes require that you understand why you're engaging - we'll cover various engagement goals or purposes, and how they change what techniques you should use.

LESSON THREE: HOW TO ENGAGE
We'll outline several Community Engagement techniques and how to use them effectively.

LESSON FOUR: WHO SHOULD BE ENGAGED
We'll outline the various lenses you should use to analyze who has been invited to your engagement, who should be involved, and what you can do about it.

LESSON FIVE: OVERCOMING ENGAGEMENT CHALLENGES
We'll go over a selection of key challenges that most Community Engagement practitioners deal with, and how to approach those challenges efficiently, and from a posture of learning.

LESSON SIX: EVALUATING ENGAGEMENT
How can you tell if your engagement work has been effective? We'll analyze a few different approaches to evaluation, and equip you with practical tools for evaluating your engagement activities.

To register: Tamarack Institute - FCE

Foundations of Collective Impact – Tamarack Institute

This online course is designed to help you learn at your own pace as you work on developing and implementing a successful Collective Impact initiative.

Join Tamarack's Sylvia Cheuy, Director of Collective Impact, in this course designed to build a foundation of knowledge and practice for your collective impact work.

MODULE ONE: Why Collective Impact?
This module will define Collective Impact and distinguish it from other forms of collaboration. It will also explain when Collective Impact might be the right approach and highlight 3 mindset shifts that are important to ensuring that Collective Impact initiatives reach their full potential.

MODULE TWO: The Essential Elements of Collective Impact
This module of the course will review and explain the essential elements of the Collective Impact framework – its 3 pre-conditions and 5 conditions – and what each contributes to the framework. We will also profile how the practice of Collective Impact is evolving and review the refinements introduced with Collective Impact 3.0.

MODULE THREE: The How Part 1 | Creating Your Common Agenda

This module takes a focused look at the Common Agenda condition of Collective Impact – what it is, and its role within a Collective Impact initiative. This module will introduce you to tools and resources to help you facilitate the development of a Common Agenda, along with stories and examples of their development process.

MODULE FOUR: The How Part 2 | Data, Shared Measurement, and Continuous Learning

This module explores the use of data and shared measurement in the work of Collective Impact. Discover how data can be used to develop and build consensus, in the creation of the Common Agenda. Also, explore the important role that data and shared measurement play in measuring the progress and impact of a Collective Impact initiative.

MODULE FIVE: The How Part 3 | Building Your Backbone Infrastructure

The module of the course defines a Backbone within a Collective Impact Initiative and unpacks its role and function. Describing the process of Collaborative Governance and the role that the CI Initiative’s backbone plays in animating the work of collaborative governance as well as resources to support the implantation of collaborative governance and the work of the CI Backbone

MODULE SIX: Exploring the 5 Phases of Collective Impact

This module offers learners a big-picture overview of a Collective Impact Initiative through its 5 phases of maturity. There are 4 “pillars of success” that, together create a strong foundation – and are always areas of focus – in the work of Collective Impact. However, the work of each pillar changes over time. Understanding the 4 pillars of success AND how each unfolds across the 5 phases of a Collective Impact Initiative helps you to better anticipate, plan for, and ensure adequate resources to support your CI Initiative.

To register: Tamarack Institute - FCI

Foundations for Building a Neighbourhood Strategy – Tamarack Institute

This foundational course will walk you through 6 modules that will help you to define your reason, build the case for a neighbourhood strategy plan, and think about the development of the strategy.

The foundations for building a neighbourhood strategy course is for:

• Individuals who want to make their neighbourhood a better place

• On-the-ground staff to support residents to build a plan

• Municipal staff who have been tasked with putting a plan together

Have you been tasked to develop or want to build a vision and organize activities that will deepen a sense of community in your neighbourhood or town/city? How do you build the case to the decision-makers that this is a good idea?

The course brings Collective Impact and Asset-Based Community Development together to focus on building a plan with residents at the centre.

MODULE ONE: What is a strategy?
Have you ever developed strategies that end up going nowhere, sitting on a shelf? or wonder why the strategy did not work? This is because we did not take the time to reflect on what is a strategy, why we want to develop one, how to involve people in planning for a strategy and how to sustain the strategy. In this module, we will talk about what is a strategy, why develop a strategy and the different types of strategies.

MODULE TWO: What problem are you solving with a strategy?
Understanding why you want to develop a strategy is important. Is it because it's an internal organization request, is it because you are seeing the problem in your neighbourhood or you have been doing random activities and what to bring it together for a common agenda? The reasons why you are doing a strategy are really important to help you know how to put it together.

MODULE THREE: Communicating to your why
The next step is to understand the level of support for the potential neighbourhood strategy and communicate why it is important to have a strategy. You will need to think about different neighbourhood stakeholders, champions, or partners whose opinions on the issue are important.

MODULE FOUR: Engaging champions
In this module, we are going to focus on building your list of individuals whom you think should be involved in the development of the strategy and how to engage with them. It is so important to engage diverse perspectives and people and groups from across all sectors and bring their voices together. We encourage you to think about diversity- this means figuring out how to go out of your way to reach those who are not normally involved or the unreachable.

MODULE FIVE: How neighbourhood strategies get done
This next module takes you to the next step which is how to create your strategy. More specifically how to develop a strategy with the community at the center. We are going to talk about Asset-Based Community Development and Collective Impact.

MODULE SIX: Putting it All Together
Understanding the purpose and having support for your strategy will go a long way in the development of a strategy that is useful. This module is the last one in this course. It's about putting everything you learned together and what better way than to share case studies of those who have built strategies to inspire you?

To register: Tamarack Institute – FBNS

Ending Poverty Pathways – Tamarack Institute

To support government, business, non-profit, and lived/living experience leaders to understand, advocate for, and advance high-impact ending poverty pathways in their communities. 

LESSON ONE: The End of Poverty
Begin with some inspiration, as you learn about what Canada has accomplished so far. Explore the changing role of municipalities, and how Saint John and Hamilton have moved the needle toward ending poverty in their communities.

LESSON TWO: Ending Working Poverty
Learn how governments, employers, and non-profits can end working poverty through increased minimum wages, reformed income supports for full-time decent work, and equitable hiring and procurement policies.

LESSON THREE: Federal, Provincial, and Territorial Governments Ending Poverty
Apply a Collective Impact lens as you explore the role of the federal government in ending poverty and learn about the critical links between provincial/territorial poverty reduction plans and the essential place-based work of communities.

LESSON FOUR: Cities and Communities Ending Poverty
Learn why cities and communities are so well-positioned to assess local challenges, harness community assets, and bring people together across sectors to nudge policy and systems change.

LESSON FIVE: Big Ideas for Ending Poverty
Explore three big ideas: Basic Income as a transformational approach to ending poverty; Quebec's innovative child care model; and, Built for Zero Canada's data-driven national change effort for ending homelessness.

This course is available to use at your own pace, but you'll be learning alongside a diverse group of Tamarack Institute learners. Engage in comments and questions on the online platform, and join us for monthly Q&A sessions for a deeper dive into the content and to get more personalized insights.

To register: Tamarack Institute - EPP

Resolving Conflict

In this course, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it.

Additionally, they will learn about the different types of conflict and their impact on the workplace environment. Lastly, learners will learn to develop skills that will support them with conflict resolution methods and processes.By the end of this course, you will be able to:

• Recognize what conflict is and what causes it

• Review different types of conflict and their impact

• Determine best ways to action it and set goals

• Develop skills to set action plans and follow-up processes

To register: Charity Village - RC

From Lateral Violence to Lateral Kindness Workshop - First Nations, Inuit, & Métis Program

This workshop equips participants with the understanding and skills to recognize, address, and transform lateral violence within communities and workplaces.

Focusing on “lateral kindness,” the program explores the root causes of lateral violence, offers strategies for promoting empathy, and fosters a culture of support and respect. Learners will gain access to a dedicated Learning Management System (LMS) with additional resources, interactive exercises, and tools to promote sustainable change in their personal and professional lives. This is a virtual program is provided in one session (3.5 hours).

Upon program completion, learners will have gained knowledge related to:

• Understanding Lateral Violence and its Impact: Recognize the root causes of lateral violence, its effects on communities, and the importance of addressing it.

• Developing Skills for Lateral Kindness: Learn practical techniques to foster empathy, compassion, and supportive communication to counter lateral violence.

• Creating Safe and Respectful Environments: Implement strategies that promote cultural safety, respect, and a foundation of kindness in interpersonal and professional relationships.

• Team Building Games: fun team building games that give learners another opportunity to understand how our own perspective, communication and mindset can impact the environment around us

  Objectives:

• Define lateral violence and its manifestations in communities and workplaces.

• Identify the emotional, social, and cultural impacts of lateral violence on individuals and communities.

• Practice communication techniques that encourage kindness, openness, and mutual understanding.

• Develop conflict resolution skills tailored to addressing lateral violence with sensitivity and respect.

• Learn to identify and manage triggers in oneself and others to prevent escalation of lateral violence.

• Develop action plans for implementing lateral kindness in personal and professional settings.

Audience:

• Community leaders, educators, and mentors interested in fostering healthier interpersonal dynamics.

• Health, social services, and community support workers seeking practical strategies to address lateral violence in the workplace.

• Indigenous community members and organizations working to create safe, compassionate environments.

• Individuals interested in learning how to transform conflict into growth opportunities and promote lateral kindness.

This program can be delivered in-person upon request.

To register: Lateral Kindness

Sharpening the Saw: Focusing on Men’s Health and Wellness Course - First Nations, Inuit, & Métis Program

This course is dedicated to addressing the often-overlooked issues surrounding men’s overall wellness.

This session aims to provide participants with a comprehensive understanding of the unique wellness challenges faced by men, the barriers to seeking help, and effective strategies for support and intervention and how to implement effective strategies in your community. This is a virtual program provided in one session (2.5 hours).

Upon program completion, learners will have gained knowledge related to:

• The current state of men’s holistic wellness, including statistics and common issues. How mental illness may manifest in men compared to other genders.

• Examining how societal expectations and cultural norms impact men’s overall health and their willingness to seek help.

• Identifying prevalent mental health conditions among men, including depression, anxiety, and substance abuse.

• Understanding the obstacles that prevent men from seeking wellness support, such as stigma and gender stereotypes.

• Learning how to engage in open and supportive conversations about holistic wellness with men.

• Evidence-based practices for supporting men’s mental health, including therapeutic approaches, peer support, and starting your own community programs addressing men’s wellness.

• Normalizing Conversations: making it a regular part of conversations to reduce stigma.

Audience:

General public, Health and social service providers, mental health professionals, educators, community leaders, and anyone interested in understanding and supporting men’s mental health

Course Instructors are highly experienced facilitators with knowledge of Indigenous mental wellness, cultural relevance, and trauma-informed care.

This program can be delivered in-person upon request.

To register: Sharpening the Saw

Developing Emotional Resiliency and Self-Care - Charity Village

In this 15-hour course, you will explore resiliency and recognize the “7 C’s” of resiliency and the four pillars of self-leadership.

You will also learn how to apply principles of self-care to avoid burnout and fatigue.

By the end of this course, you will be able to:

• Describe resiliency

• Recognize the 7 C’s of resiliency

• Explain self-leadership

• Identify the 4 pillars of self-leadership

• Apply the principles of self-care

• Identify symptoms of burnout

• Recognize career fatigue

• Develop strategies to start a conversation in the workplace to reduce stress

To register: Charity Village - DERSC

Workplace Mental Health and Psychological Safety Certificate Program – Charity Village

The interactive modules explain the many aspects related to workplace mental health and clinicians provide clear guidance on how to optimally address these delicate and complex issues within a work setting.

This 10-part Certificate Program is developed by leading psychologists and mental health professionals, so you know you are receiving the most up to date and clinically sound information on the market today.  Testing and Certification ensures knowledge transfer.

Modules:

• An Introduction to Mental Health and Psychological Safety at Work

• Assess Risks and Vulnerabilities to Mental Health

• Understanding Mental Health Issues in the Workplace

• Supporting Employee Mental Health: A Program for Managers

• Identifying and Managing Addictions at Work

• Principles of Prevention: A New Model to Promote Psychological Safety at Work

• Managing Change: Principles and Best Practices

• Management of Trauma and Critical Incidents in the Workplace

• Best Practices for Stress Management & Mindfulness in the Workplace

• Action Plan for Implementing Mental Health and Psychological Safety in Your Workplace

• This program is on-demand, meaning that you can take it anytime and at your own place. If you choose to complete the program in one sitting, it will take you approximately 8 hours. When you purchase a single course or a pre-set bundle, you have 12 months to complete the course(s) from the date of purchase.

To register: Charity Village – WMHPSCP

CSS for Executive Leadership - Cultivating Safe Spaces

Tailored for leaders, this course equips executives and managers to embed CSS principles throughout their organizations. Learn how to navigate systemic challenges, support neurodivergent team members, and foster resilience through inclusive leadership. Modules focus on modeling connection, addressing colonial structures, and creating sustainable, system-wide change.

Who It’s For:
Executives, managers, and organizational leaders committed to fostering transformational workplace cultures.

To register: CSS – Online Courses

Enhanced CSS Add-On - Cultivating Safe Spaces

A deep dive into the CSS framework and tools. Expand your knowledge by applying CSS principles in real-world scenarios, navigating complex situations, and fostering deeper safety and belonging. This advanced course helps participants integrate the framework into daily interactions and workplace dynamics.

Who It’s For:
Learners who have completed the Intro to CSS Course and want to deepen their understanding and practical application of CSS principles.

To register: CSS – Online Courses

Intro to CSS Course - Cultivating Safe Spaces

A basic introduction to the CSS framework, this course bridges Indigenous Knowledge and neuroscience to give participants a foundational understanding of why cultivating safe spaces matters. Learn the Four Conditions (Understanding Self, Love-Based Practice, Patience, and Discipline) and Four Protocols (Well-Being, Inclusion, Freedom, and Validation). This course provides the groundwork for understanding how emotional safety and connection drive personal and professional growth.

Who It’s For:
Individuals or teams seeking to grasp the core principles of CSS and begin integrating them into everyday interactions.

To register: CSS – Online Courses

Mino Pimawatizwin – Journey Toward the Good Life Workshop - First Nations, Inuit, & Métis Program

Strengthening holistic wellness in Indigenous community health.  

In this immersive workshop, participants will deepen their understanding of Cultural Safety and Humility in Indigenous health contexts, apply Trauma-Informed Care approaches to address the impacts of historical and ongoing trauma, and explore the shift from Lateral Violence to Lateral Kindness to foster healthier work and care environments. Participants will gain practical skills in Harm Reduction, including Naloxone use, and consider how personal perspectives influence professional growth. The workshop also introduces the therapeutic benefits of nature, including a guided Forest and Nature Therapy Walk (within the biome) to enhance cognitive, emotional, and stress regulation.

By the end of this workshop, participants will:

• Understand the principles of Cultural Safety and Humility in the context of Indigenous communities and health care.

• Apply Trauma-Informed Care approaches to their practice, recognizing the impact of historical and ongoing trauma on wholistic health.

• Explore the shift from Lateral Violence to Lateral Kindness and promote healthier, more supportive work and care environments.

• Gain practical knowledge in Harm Reduction strategies, including Naloxone access and administration.

• Explore how your perspective can impact personal and professional growth.

• Understand the positive impacts of time spent in nature on cognitive function, emotional regulation, and stress reduction, gain an understanding of the origins and core practices of nature and forest therapy, and participate in a guided Forest and Nature Therapy Walk.

Audience: 

Anyone interested in the topics covered, including Health, Social and Educational professionals and providers working in or with Indigenous Communities in Manitoba. E.g. Health Directors, Program Managers, Social Workers, Nurses, Counsellors, Educators, Jordan’s Principle Workers, Community Health Representatives, Support workers. Etc.

Facilitators: Tyler Geisler, RSW, MSW, Victoria Mckay, BSc., M.Ed., C.C.C.

To register: Good Life

Indigenous Healthcare Policy and Procedure Development Program - First Nations, Inuit, & Métis Program

Learners will learn to create policies and procedures rooted in strengths-based, trauma-informed, and culturally relevant approaches.

The program aligns with accreditation requirements but is applicable to learners working within accredited and non-accredited organizations.  The program guides participants through developing and implementing healthcare policies and procedures within Indigenous communities and organizations. The course is divided into four 2-hour sessions, where participants will learn about and actively craft their policies and procedures, guided by the policy and procedure life cycle. Interactive tools will be used to enhance engagement and collaboration among participants.

Upon program completion, learners will have gained knowledge related to:

• Navigating the policy and procedure life cycle, from identifying a need to retirement.

• Drafting, implementing, and monitoring a policy or procedure for an identified need.

• Understand the factors that are crucial components of an effective policy and procedure and describe how these factors affect the process of writing your policy and procedure.

• Strengths-based, trauma-informed, and culturally relevant approaches while developing and implementing policies and procedures.

• The importance of regularly reviewing and updating policies and procedures to adapt to changing needs and circumstances.

Audience:

• Healthcare Professionals, Providers & Leaders

• Accreditation Coordinators / Quality Improvement Leads

• Community Health Representatives

Course instructors are highly experienced facilitators with knowledge of Indigenous healthcare policy and procedure development, cultural relevance, trauma-informed care, and accreditation standards.

To register: Indigenous Healthcare Policy

Indigenous Patient Navigation Program - First Nations, Inuit, & Métis Program

This course equips participants with foundational knowledge and skills needed to navigate and understand how Indigenous Patient Navigators (IPNs) roles work within the healthcare team to reduce barriers and support health equity to improve outcomes for patients and their families.

The course guides participants through the IPN competencies to strengthen skills that will be used to advocate for and support a culturally safe environment for Indigenous people across Canada. Throughout the 6 sessions, the learners will learn how the roles of Indigenous Patient Navigators (IPNs) work within the healthcare team to reduce barriers and support health equity to improve outcomes for patients and their families.

Upon program completion, learners will have gained knowledge related to:

• IPN Competencies: Learn how the roles of Indigenous Patient Navigators (IPNs) work within the healthcare team to reduce barriers and support health equity to improve outcomes for patients and their families.

• Cultural Safety: Enhance understanding of cultural safety, humility, respect, and relevance when working in and with Indigenous communities, and with community members, and families.

• Advocacy: The program guides participants through the IPN competencies to strengthen skills that will be used to advocate for and support a culturally safe environment.

• Asset Mapping: Learn to apply a strength-based approach to identify resources relevant to patient navigation within the community and outside of the community.

• Non-Insured Health Benefits: Learn skills to navigate NIHB.

• Self-care: Learn strategies to distinguish between under-involvement and over-involvement within the zone of helpfulness to meet client needs.

Audience:

• Healthcare Professionals & Leaders

• Indigenous Patient Navigators

• Community Health Representatives

• Supervisors

• Program Planners

This course will be taught by an Indigenous Registered Nurse alongside a Registered Nurse who is an ally to the Indigenous community.

To register: Patient Navigation

Indigenous Cultural Safety and Humility in Canadian Healthcare Course - First Nations, Inuit, & Métis Program

This course aims to equip healthcare professionals with the knowledge and skills to provide culturally safe and trauma-informed care to Indigenous populations.

This course will cover the importance of understanding bias, the impact of historical trauma, and strategies for implementing culturally safe practices in healthcare settings. This course will support participants’ understanding and appreciation of cultural differences, fostering inclusivity and effective communication across cultural boundaries. Recognizing the importance of Indigenous perspectives, the curriculum integrates principles of Indigenous cultural safety and humility, emphasizing respect, reciprocity, and relationship-building with Indigenous peoples and communities.

By engaging with Indigenous knowledge and perspectives, participants will develop the necessary skills and attitudes to navigate intercultural interactions with sensitivity and respect, contributing to building more inclusive and equitable environments. This course explores the historical impacts of colonization on Indigenous peoples and acknowledges the Truth and Reconciliation Commission’s (TRC) calls to action as a framework for learning and action. This is a virtual program provided in one session (2.5 hours).

Upon program completion, learners will have gained knowledge related to:

• Historical Context: Understanding of how historical events such as residential schools and the 60’s scoop have impacted Indigenous Peoples lives throughout history and in today’s environments.

• Cultural Safety and Humility: Enhance understanding of cultural safety, humility and respect when working in and with Indigenous communities, community members, and families.

• Unconscious Bias: Reflect and understand conscious bias vs unconscious bias, and how it affects our interactions with each other.

• Trauma- Informed Approach: Apply trauma-informed approaches to real life situations when interacting with Indigenous clients, patients and family members to ensure their well-being is considered on emotional, physical, mental and spiritual aspects.  

Audience:

• Health and social service professionals, providers, and leaders, human resource professionals

• This course can be adapted to fit the needs of other service industries as needed

This program can be delivered in-person upon request.

To register: Cultural Safety and Humility

Peer Support Core Essentials – PeerWorks

PeerWorks Peer Support Core Essentials™ Program involves 17 two-hour live webinars led by PSC certified trainers that will build foundational skills for offering peer support. 

This training program has been developed in consultation with the subject experts: Consumer/Survivor Initiatives and Peer Support Organizations across Ontario. Its focus is on strengthening and nurturing what is at the core of peer support: the peer supporter.

These interactive sessions include individual exercises, group exercises, trainer-led discussion, and role playing. Outside of these sessions there is some homework, which includes readings, reflections, and skills practice. Attendance is mandatory at all 17 webinars.

It should be noted that taking this training does not guarantee everyone an automatic “pass”. Participants are evaluated by the trainers, and the outcomes can range from “Incomplete” to “Level 1”, “Level 1R” and eventually earning “PeerWorks Certified Peer Supporter”.

Level 1 means the person attended and participated fully in the training and is deemed at this point appropriate to deliver an informal friendship style of peer support.

Level 1R means that the trainers are of the opinion the participant may be ready to work in a more formalized setting, and are Recommending that they proceed to an internship or practicum in which they deliver 50 hours of person to person support which is monitored and evaluated. It is not mandatory to do the practicum, but it is necessary for those who wish to earn the PeerWorks Certified Peer Supporter certificate.

For more information: PeerWorks – PSCE

To register: PeerWorks – Upcoming Events

Peer Support Training Canada – Luminate Wellness

A high quality peer support training developed by Jenn Cusick, the developer of BC’s Peer Support Training curriculum.

Facilitator Jenn Cusick has managed peer support programs since 1999.

This training is inline with Peer Support Canada’s knowledge matrix and Standards of Practice.

With a deep foundation in developing peer support programs across British Columbia, our training is crafted to provide high-quality education grounded in best practices. Our program ensures that your peer support staff are equipped with skills that align with industry standards and foster meaningful, supportive connections within your organization.

Our Peer Support Training is tailored for peer support workers dedicated to serving individuals with mental health and substance use challenges. Peer support staff need skills and tools to support people with a peer lens. Often peer support is embedded in clinical settings, but peer support isn’t clinical–it’s about relationship, connection, and hope. To meet diverse needs, our program is available on a Zoom format. We can do some in-person session, but that will require travel. We can tailor the training to meet your time constraints and budget.

Our training is grounded in:

• The Core Values

• Supporting Self-Determination: The training fosters an environment of self-determination, where each person is honored as the expert on their own life. Participants learn to support without fixing, saving or advising, creating a space of autonomy, connection, and growth.

• Unpacking our Biases: We explore the roots of judgment, noticing and challenging our explicit and implicit biases. Peer supporters learn to navigate these biases, fostering open conversations that respect diverse perspectives.

• Cultural Humility: Our approach to cultural humility emphasizes self-reflection to recognize biases and approach each interaction from a stance of "not knowing."

• Trauma-Informed Communication: We explore what trauma is, and what it means to be trauma-informed, and how to communicate in a way that supports healing and prevents re-traumatization.

• Strength-Based Approach: The training focuses on recognizing and amplifying each person’s strengths and capacities.

• Self-Care for Peer Supporters: Effective peer support requires balance. We cover strategies to protect well-being, prevent burnout, and establish boundaries that allow for genuine, sustainable support.

To register: Luminate - PSTA

Violence in the Workplace: Recognize the Risk and Take Action – Canadian Centre for Occupational Health and Safety

Develop a clear understanding of what workplace violence is, the consequences of workplace violence and find out what preventive measures can be taken.

Wherever people interact at work there is a potential for violence, regardless of the job. This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is, the consequences of workplace violence and preventive measures that can be taken.

Topics include:

• Defining the scope of workplace violence, including harassment

• Risk factors of workplace violence

• Why workplace violence is an important issue

• How to reduce the risks

• Preventive measures

• What to do when involved in an incident of workplace violence

• Legal responsibilities of employers to prevent workplace violence

Upon completion of this course you will:

• Understand the complexity of workplace violence and harassment

• Identify incidents of workplace violence

• Know what occupations and jobs are at higher risk for violence

• Understand why workplace violence is such an important issue

• Know what to do if you are involved in or witness a violent situation

• Understand what the employer should do, including their legal responsibilities

Average time to complete this course is about one hour.

Target Audience

• This course is designed for frontline supervisors and workers.

To register: CCOHS - VWRRTA

Violence in the Workplace: Establish a Prevention Program – Canadian Centre for Occupational Health and Safety

Learn to develop an effective workplace violence prevention program and take action to reduce the potential for workplace violence.

Workplace violence is a serious issue that affects all business sectors and occupations. It affects the safety and security of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their families and co-workers. It also brings a high cost to employers in terms of public image, increased absenteeism, lost productivity, high employee turnover, and increased insurance/compensation costs.

This course introduces managers, supervisors and employees to the key components of an effective workplace violence prevention program, providing them with knowledge and tools to take action to eliminate or minimize the potential for workplace violence.

Topics include:

• Defining the scope of workplace violence, including harassment

• Employer's Legal Obligations

• Workplace Violence Prevention Policy

• Hazard Assessment

• Preventive Measures

• Reporting and Investigating

• Emergency Response Planning

• Victim Assistance

• Incident Follow-up

• Training and Education

Upon completion of this course you will be able to:

• Understand the complexity of workplace violence and harassment

• Identify the components of a workplace violence prevention policy

• Identify requirements for implementing and maintaining a workplace violence prevention program

• Assess your workplace for violence hazards

• Identify violence prevention measures

• Identify incidents and other forms of workplace violence

• Recognize workplace violence response procedures

Average time to complete this course is about 90 minutes.

Target Audience

• Managers, supervisors and employees involved in the development or implementation of a workplace violence prevention policy.

To register: CCOHS - VWEPP