Resolving Conflict

In this course, learners will explore the topic of conflict resolution and recognize what conflict is and what causes it.

Additionally, they will learn about the different types of conflict and their impact on the workplace environment. Lastly, learners will learn to develop skills that will support them with conflict resolution methods and processes.By the end of this course, you will be able to:

• Recognize what conflict is and what causes it

• Review different types of conflict and their impact

• Determine best ways to action it and set goals

• Develop skills to set action plans and follow-up processes

To register: Charity Village - RC

From Lateral Violence to Lateral Kindness Workshop - First Nations, Inuit, & Métis Program

This workshop equips participants with the understanding and skills to recognize, address, and transform lateral violence within communities and workplaces.

Focusing on “lateral kindness,” the program explores the root causes of lateral violence, offers strategies for promoting empathy, and fosters a culture of support and respect. Learners will gain access to a dedicated Learning Management System (LMS) with additional resources, interactive exercises, and tools to promote sustainable change in their personal and professional lives. This is a virtual program is provided in one session (3.5 hours).

Upon program completion, learners will have gained knowledge related to:

• Understanding Lateral Violence and its Impact: Recognize the root causes of lateral violence, its effects on communities, and the importance of addressing it.

• Developing Skills for Lateral Kindness: Learn practical techniques to foster empathy, compassion, and supportive communication to counter lateral violence.

• Creating Safe and Respectful Environments: Implement strategies that promote cultural safety, respect, and a foundation of kindness in interpersonal and professional relationships.

• Team Building Games: fun team building games that give learners another opportunity to understand how our own perspective, communication and mindset can impact the environment around us

  Objectives:

• Define lateral violence and its manifestations in communities and workplaces.

• Identify the emotional, social, and cultural impacts of lateral violence on individuals and communities.

• Practice communication techniques that encourage kindness, openness, and mutual understanding.

• Develop conflict resolution skills tailored to addressing lateral violence with sensitivity and respect.

• Learn to identify and manage triggers in oneself and others to prevent escalation of lateral violence.

• Develop action plans for implementing lateral kindness in personal and professional settings.

Audience:

• Community leaders, educators, and mentors interested in fostering healthier interpersonal dynamics.

• Health, social services, and community support workers seeking practical strategies to address lateral violence in the workplace.

• Indigenous community members and organizations working to create safe, compassionate environments.

• Individuals interested in learning how to transform conflict into growth opportunities and promote lateral kindness.

This program can be delivered in-person upon request.

To register: Lateral Kindness

First Responder to Sexual Assault and Abuse Training - Association of Alberta Sexual Assault Services

A training for first responders to learn how to respond to disclosures around sexual assault and abuse. 

With support from the Government of Alberta and Women and Gender Equality Canada, the Association of Alberta Sexual Assault Services (AASAS) developed First Responder to Sexual Assault and Abuse Training™. This training is intended to build the capacity of professionals, paraprofessionals and community members to respond effectively to disclosures of sexual assault and sexual abuse. Survivors who receive safe and supportive responses to disclosures of sexual violence are more likely to reach out for help from medical and counselling services and/ or report to police. First Responder to Sexual Assault and Abuse Training™ is inclusive of the full continuum of sexual violence and across the lifespan. This is an Alberta based workshop which uses Alberta resources and guidelines. This is a beginner yet comprehensive ‘Identify, Respond and Refer’ training. This training is beneficial to professionals and paraprofessionals who are working with individuals who may be impacted by sexual violence and to other community members who are interested in increasing their skills and confidence to address sexual abuse and sexual assault. This training is open to, but not limited to, individuals who work in Health, Social Services, Education & Justice, Nurses, Physicians, Social Workers, Youth Workers, Mental Health Workers, Teachers, School Counselors, Police Officers, Victim Services Workers, as well as Faith Leaders

Upon completion, participants will be able to:

• Define sexual violence and describe its various forms

• Understand the short and long term impacts of sexual violence across the lifespan

• Articulate why sexual violence is never the fault of the person who has been harmed

• Explain the attitudes and beliefs that perpetuate sexual violence and other root causes

• Provide a positive and supportive first response to a disclosure of sexual violence

• Identify resources and referrals to support those who have experienced sexual violence

This training will teach participants about sexual violence and the first responding skills for disclosures of sexual assault and abuse. This is NOT a course on counselling interventions. If you have experience in counselling and would like to take a more advanced level, 12 week course designed for counselling interventions, please see our Counselling Adult Survivors of Sexual Violence course.

To register: AASAS - FRSAAT

Transforming Ourselves to Address the Root Causes of Violence - Shift to Learn

This module supports participants to engage in a transformational learning process so that they can effectively advocate for violence prevention.

Activities and tools are offered throughout the module to support participants to integrate transformational learning approaches with others so, together, we can stop violence before it starts.

To register: StL – Transforming Ourselves

Managing Workplace Violence and Responsive Behaviours On-Demand Course – Continuing Care Safety Association

CCSA offers effective training designed to equip organizations and their teams with the tools to effectively address and mitigate workplace violence and harassment. 

This 2-hour interactive course prepares you to handle challenging situations through industry-specific real-life scenarios. Featuring 360-degree videos, branching decisions, animated scenarios, and live-action video scenarios, you’ll have the opportunity to test your de-escalation skills. By the end, you’ll be equipped to address violence, harassment, and responsive behaviours while prioritizing safety for yourself and others

Requires account creation to access course.

To register: Align – CCSA MWVRB Online

Leading Change™ at Work: Addressing Domestic Violence – Alberta Council of Women’s Shelters

Learn how to address domestic violence concerns and risk factors in the workplace. 

How safe is your workplace? Have you overlooked a common workplace hazard? Alberta’s Occupational Health and Safety Act identifies domestic violence as a workplace hazard. In a recent survey, 25% of Alberta workers reported experiencing the effects of domestic violence at work and 78% wanted organizations to do more to address domestic violence. More than half of people experiencing domestic violence face attacks from their abusers while at work. Colleagues are often aware of relationship violence their co-workers are experiencing but lack the needed information and skills to help provide support. In some cases, employers have faced multimillion-dollar lawsuits for failing to keep an employee safe from domestic violence while at work.

Why take this training?

Domestic violence doesn’t end when work begins. This 120-minute, self-directed course will help you better understand the scope of domestic violence and how it can show up in the workplace. You’ll be able to recognize the common signs of domestic violence in the workplace and learn about your obligations under Occupational Health & Safety legislation to help foster safety for everyone at work.

To register: ACWS - LCWADV

Violence in the Workplace: Recognize the Risk and Take Action – Canadian Centre for Occupational Health and Safety

Develop a clear understanding of what workplace violence is, the consequences of workplace violence and find out what preventive measures can be taken.

Wherever people interact at work there is a potential for violence, regardless of the job. This course helps frontline supervisors, workers and anyone else with an interest in workplace safety develop a clear understanding of what workplace violence is, the consequences of workplace violence and preventive measures that can be taken.

Topics include:

• Defining the scope of workplace violence, including harassment

• Risk factors of workplace violence

• Why workplace violence is an important issue

• How to reduce the risks

• Preventive measures

• What to do when involved in an incident of workplace violence

• Legal responsibilities of employers to prevent workplace violence

Upon completion of this course you will:

• Understand the complexity of workplace violence and harassment

• Identify incidents of workplace violence

• Know what occupations and jobs are at higher risk for violence

• Understand why workplace violence is such an important issue

• Know what to do if you are involved in or witness a violent situation

• Understand what the employer should do, including their legal responsibilities

Average time to complete this course is about one hour.

Target Audience

• This course is designed for frontline supervisors and workers.

To register: CCOHS - VWRRTA

Violence in the Workplace: Establish a Prevention Program – Canadian Centre for Occupational Health and Safety

Learn to develop an effective workplace violence prevention program and take action to reduce the potential for workplace violence.

Workplace violence is a serious issue that affects all business sectors and occupations. It affects the safety and security of every employee and employer. It claims a high personal cost from the emotional trauma and physical injury experienced by the victims, their families and co-workers. It also brings a high cost to employers in terms of public image, increased absenteeism, lost productivity, high employee turnover, and increased insurance/compensation costs.

This course introduces managers, supervisors and employees to the key components of an effective workplace violence prevention program, providing them with knowledge and tools to take action to eliminate or minimize the potential for workplace violence.

Topics include:

• Defining the scope of workplace violence, including harassment

• Employer's Legal Obligations

• Workplace Violence Prevention Policy

• Hazard Assessment

• Preventive Measures

• Reporting and Investigating

• Emergency Response Planning

• Victim Assistance

• Incident Follow-up

• Training and Education

Upon completion of this course you will be able to:

• Understand the complexity of workplace violence and harassment

• Identify the components of a workplace violence prevention policy

• Identify requirements for implementing and maintaining a workplace violence prevention program

• Assess your workplace for violence hazards

• Identify violence prevention measures

• Identify incidents and other forms of workplace violence

• Recognize workplace violence response procedures

Average time to complete this course is about 90 minutes.

Target Audience

• Managers, supervisors and employees involved in the development or implementation of a workplace violence prevention policy.

To register: CCOHS - VWEPP

Dealing with Difficult People - Charity Village

In this informative and comprehensive 3-course series, you will be guided through three steps you need to follow in order to effectively deal with difficult people.

By the end of this course, you will be able to:

• Spot a difficult person

• Recognize common themes in difficult behaviour

• Create the foundation for effective responses to difficult people

• Learn the primary drivers behind the 3 types of difficult people

• Learn the best strategies to address and manage each driver of difficult behaviour

• Appropriately respond to conflict with a difficult person

• Learn how to keep your emotions in check when dealing with a difficult person

To register: Charity Village - DDP

Mobilizing Communities to Disrupt Sexual Exploitation and Sex Trafficking in Canada - #NotInMyCity

In collaboration with national and international thought leaders, #NotInMyCity has developed a short, interactive e-learning course to prevent sex trafficking and exploitation.

This 30-minute course will provide a solid foundation of understanding on the issue of human trafficking and sexual exploitation in Canada. This course heavily focuses on sex trafficking, as it is the most prevalent form of trafficking in Canada.

You will learn about:

• What human trafficking is

• Human trafficking and the law in Canada 

• A description of child exploitation 

• How and where human trafficking happens

• Common indicators of human trafficking

• How you can help and take action

To register: NotInMyCity - MCDSESTC

Enhance Emergency Sexual Assault Services FREE - Association of Alberta Sexual Assault Services

This program is designed for professionals working in the criminal justice system with people who have been recently sexually assaulted (e.g. healthcare, counselling, and law enforcement professionals).

The intent of this program is to increase comfort and knowledge with supporting people who have been recently sexual assaulted, providing comprehensive trauma informed services in any setting, standardizing terminology and interventions implications of injuries, and collecting or preserving evidence. This program is a total of 4.5 hours in length but it is online and can be completed on your own time. This program is currently offered at no cost and consists of eight modules, each approximately 1/2 hour in length with a short quiz to follow. You can complete the quizzes as many times as you like. There is also a pdf manual you can print – it is approximately 70 pages and follows along with all the modules.

The modules include the following:

• Sexual assault issues and risks, trauma informed services and EESAS overview

• Psychological considerations and consequences

• Triage and drug facilitated sexual assault considerations

• Consent, sexual assault history and interview techniques

• Injury assessment and BALD STEP guide to physical findings

• Body examination and evidence collection

• Genital examination and evidence collection

• Treatment, discharge considerations and follow up

Ideally you will complete all eight modules to help understand the role of various professionals and the entire spectrum of services the person who has been sexually assaulted experiences. The goal is to facilitate comprehensive understanding of all the phases of sexual assault care between professionals, which is not achieved if selectively taking modules. Once you have completed all desired modules, you will be asked to complete the information in a short survey link. A certificate will be mailed to you when this information is received.

To register: AASAS - EESAS

Violence in the Workplace: Awareness – Canadian Centre for Occupational Health and Safety

A short online module to learn about violence in the workplace.

Workplace violence is a serious issue that affects all business sectors and occupations and the safety and security of every employee and employer. This course is offered free of charge by CCOHS to promote the awareness of this very important issue.

Topics include:

• What is workplace violence?

• Behaviours associated with workplace violence

• Sources of violent behaviour in the workplace

• Workplace violence prevention legislation

Upon completion of this course you will know:

• Who is affected by workplace violence

• Workplace violence is an important workplace issue

• The broad definition of workplace violence with respect to the types of behaviours and the source of the behaviour

• The legal obligation of employers have to protect employees from workplace violence

Average time to complete this course is about 15-20 minutes.

Target Audience

• Committee members, managers, supervisors and workers

• Facility managers, human resources managers, senior managers and others with health and safety responsibilities

To register: CCOHS - VWA